Service Level Agreement
Our uptime and support commitments (SLA).
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This Service Level Agreement (SLA) describes the availability and support commitments AM8 provides for the platform. It forms part of your customer terms.
Availability commitment
AM8 does not currently publish a numeric uptime commitment. The production platform is monitored automatically and we are alerted to any outage.
The support response times below are commitments we make and hold; they do not depend on uptime measurement.
Support response times
- Critical (platform unavailable): first response within 2 business hours.
- High (major feature degraded): first response within 1 business day.
- Normal (general questions): first response within 2 business days.
Maintenance and incidents
Planned maintenance is scheduled outside peak hours where possible. Incidents affecting availability are communicated by email to your workspace administrators. We do not operate a public status page.
Contact
Questions about this SLA? Contact support@am8-ai-governance.tech.